AS
Anubhav Singh
Resident Grievance Officer & Legal Counsel
ASI Verticals Private Limited • Republic of India
Official Physical Office
Chambers of Resident Legal Counsel,
Ayodhya District Court,
Ayodhya, Uttar Pradesh 224001, India
Ayodhya District Court,
Ayodhya, Uttar Pradesh 224001, India
Statutory Grievance Email
Statutory Redressal Timelines (Rule 3(2))
✓ 24-Hour Acknowledgment:
Receipt and docket number assigned within 24 hours of complaint transmission.
✓ 15-Day Final Resolution:
Comprehensive investigation, remediation, and reasoned determination within 15 calendar days.
Grievance Appellate Committee (GAC) Recourse:
Under Rule 3A of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended 2022), if you are dissatisfied with an order or resolution of the Resident Grievance Officer, you may prefer an appeal to the central Grievance Appellate Committee (GAC) within 30 days via their official portal:
Under Rule 3A of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended 2022), if you are dissatisfied with an order or resolution of the Resident Grievance Officer, you may prefer an appeal to the central Grievance Appellate Committee (GAC) within 30 days via their official portal:
How to Submit a Formal Grievance
To file a formal grievance under Rule 3(2) of the IT Rules or Section 13 of the DPDP Act 2023, transmit an email to [email protected] containing:
- Subject Header:
[STATUTORY-GRIEVANCE] - <Your Seeker UUID or Registered Email> - Complainant Particulars: Your legal name, registered email address, and jurisdiction.
- Target Profile / Content: Specific URL, UUID, or handle of the profile or interaction in question.
- Grounds of Grievance: Detailed narrative referencing specific statutory violation (privacy, harassment, defamation, intellectual property, etc.).
- Supporting Evidence: Attached screenshots, timestamps, or incident references.