In strict compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021,
and Section 8(10) & Section 13 of the Digital Personal Data Protection (DPDP) Act, 2023,
Asi Verticals has formally designated and appointed the following statutory officer for UR-Heart (com.urheart.app):
Statutory Grievance Officer & Data Protection Officer (DPO): Anubhav Thakur
Corporate Designation: Founder, Statutory Grievance Officer & Data Protection Officer
Parent Organization: Asi Verticals (Platform: UR-Heart)
Official Grievance Email: [email protected]
Data Protection Officer (DPO) Email: [email protected]
General Support & Helpdesk: [email protected]
Statutory Resolution Timelines (24 Hours SLA): Formal acknowledgment within 24 Hours; Emergency removal of non-consensual intimate imagery or impersonation (IT Rules Rule 3(2)(b)) within 24 Hours; Complete investigation & resolution within 15 Days.
Exclusive Legal & Judicial Jurisdiction: Hon'ble District Court, Ayodhya, Uttar Pradesh, India.
This interactive ticket form submits directly to the automated grievance pipeline via POST /api/v1/dpdp/grievance-ticket.
If our servers are undergoing maintenance, your client will automatically launch a pre-formatted legal email to [email protected].
Appeals & Data Protection Board Escalation: If your complaint is not resolved within the statutory 15-day timeline, you hold the statutory right under DPDP Act 2023 Section 13(3) to escalate the grievance to the Data Protection Board of India. All formal communications are governed by the exclusive jurisdiction of the Hon'ble District Court, Ayodhya, UP.