UR-HEART BILLING, CANCELLATION & REFUND POLICY

Effective Date: October 24, 2026  |  Merchant Operator: Asi Verticals  |  Payment Gateway Partner: Razorpay Software Private Limited  |  Package ID: com.urheart.app

This Billing, Cancellation, and Refund Policy governs all purchases made within the UR-Heart mobile application and our official Web Store (https://urheart.app/store). By purchasing any digital subscription, consumable pack, or service, you agree to these terms in full accordance with the Consumer Protection (E-Commerce) Rules 2020 and Razorpay Merchant Guidelines.

1. Official Plan Catalog & SKU Pricing

UR-Heart provides both recurring subscription tiers and a la carte consumable micro-packs denominated in Indian Rupees (INR ₹), inclusive of applicable taxes:

2. Web Store (+20%) & Referral Bonus Stacking Policy

When you purchase directly through our official Web Store at urheart.app/store, you automatically receive a default +20% bonus (1.20x) on all swipes and perks compared to in-app billing.

• Referral Code Stacking: Entering a valid friend referral code (e.g. HEART-XXXXXX) at checkout stacks an additional +30% bonus, yielding up to +50% total extra perks (1.50x multiplier).
• Immediate Delivery: Perks purchased on the Web Store are credited cryptographically to your UR-Heart account within seconds of Razorpay payment confirmation.

3. Consumable Digital Perks Non-Refundability

Because consumable digital goods (Swipes, Direct Messages, Social Reveal tokens, and Streak points) are delivered and accessible immediately upon transaction verification:

• All purchases of digital consumable tokens are strictly non-refundable once credited to your account or partially consumed.
• Consumable perks have no monetary cash value and cannot be exchanged for legal tender, transferred between accounts, or refunded upon account deletion.

4. Recurring Subscription Cancellation Policy (1-Tap Cancel)

Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date:

• Google Play In-App Subscriptions: Subscriptions purchased via Google Play must be managed through Google Play Store:
  Google Play Store App → Profile Icon → Payments & Subscriptions → Subscriptions → UR-Heart → Cancel Subscription.
• Web Store Subscriptions: You may cancel auto-renewal at any time by emailing [email protected] or via the subscription management link in your Razorpay email receipt.
• Upon cancellation, your VIP benefits remain active until the end of your prepaid billing period.

5. Technical Errors & Duplicate Billing Exceptions

If your payment was debited but the digital perks were not credited within 24 hours due to a network error, or if you were charged multiple times for a single checkout:

• Contact our billing helpdesk at [email protected] with your registered email and Razorpay Payment ID (pay_...) or Order ID (order_...).
• Upon verification with Razorpay, a 100% full refund will be initiated to your original payment source (UPI, Credit/Debit Card, Netbanking) within 5 to 7 business days.

6. Safety Guideline Violations & Forfeiture

In accordance with Google Play UGC Monetization Safeguards and our Terms of Service:

• If your UR-Heart account is banned, suspended, or terminated for violating our Zero-Tolerance Policy (such as posting nudity, harassing users, catfishing, or off-platform bypass attempts), all remaining subscription periods, unused swipes, and wallet balances are forfeited without any right to refund.